Terms and Conditions
These Terms and Conditions ("Terms") govern your use of the website and services provided by Talya Wollner Counselling ("Practice," "we," "us," or "our"). By accessing this website or engaging in counselling services, you agree to be bound by these Terms. If you do not agree, please do not use this website or services.
1. Nature of Services
Talya Wollner Counselling provides professional clinical counselling services to adults, primarily young adults aged 19–35. Services may be offered:
In person
Online via secure platforms
Through walk-and-talk therapy
Counselling services are therapeutic in nature and are not a substitute for medical, psychiatric, legal, or emergency services.
2. No Crisis or Emergency Services
This website and counselling services are not intended for crisis or emergency situations. If you are experiencing a mental health emergency or are at immediate risk of harm to yourself or others, call 911 or your local emergency number, or attend the nearest emergency department.
3. Eligibility
Services are provided to individuals aged 19 and older. By using this website or booking services, you confirm that you meet this age requirement.
4. Appointments, Booking, and Payment
Appointments are booked through Jane App, our secure online booking system. Fees for services are disclosed at the time of booking and are subject to change with notice.
Payment is due as outlined at the time of booking or session.
5. Cancellations and Late Arrivals
Clients are responsible for attending sessions on time. Late arrivals may result in shortened sessions and are billed at the full session rate.
Cancellation Policy:
At least 48 hours’ notice: No fee
Less than 48 hours’ notice: Billed at 50% of the session fee
Less than 24 hours’ notice: Billed at 100% of the session fee
Cancellation and rescheduling requests should be made through Jane App or by contacting the Practice directly.
6. Confidentiality and Privacy
Your privacy is important to us. The collection, use, and protection of personal information are governed by our Privacy Policy, which forms part of these Terms.
Confidentiality is maintained in accordance with professional, ethical, and legal requirements, including limits to confidentiality as outlined in informed consent documentation.
7. Online Services and Technology
Online counselling services involve the use of electronic communication and third-party platforms. While reasonable steps are taken to ensure privacy and security, absolute confidentiality cannot be guaranteed.
By participating in online services, you acknowledge and accept the inherent risks associated with electronic communication.
8. Walk-and-Talk Therapy
Walk-and-talk therapy takes place in public or semi-public spaces. While reasonable efforts are made to protect privacy, confidentiality cannot be guaranteed due to the presence of third parties.
By choosing walk-and-talk therapy, you acknowledge and accept these limitations.
9. Website Use and Intellectual Property
All content on this website, including text, graphics, logos, and materials, is the property of Talya Wollner Counselling and may not be reproduced, distributed, or used without prior written consent.
You agree not to use this website for any unlawful or prohibited purpose.
10. Third-Party Links
This website may contain links to third-party websites for convenience or informational purposes. We are not responsible for the content, privacy practices, or availability of third-party websites.
11. Limitation of Liability
To the fullest extent permitted by law, Talya Wollner Counselling is not liable for any direct, indirect, incidental, or consequential damages arising from the use of this website or counselling services.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of the Province of British Columbia and the applicable laws of Canada.
13. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting to the website.
14. Contact Information
If you have questions about these Terms and Conditions, please contact:
Talya Wollner Counselling
Email: talyawollnercounselling@gmail.com
These Terms and Conditions are provided for general informational purposes and do not constitute legal advice.